Policies, Code of Conduct and Statements 

 

Attendance Policy

To get the most out of the SHAPE Career Assessment® Certification Program, consistent attendance is key. We ask that participants attend all scheduled sessions, including training, mentor coaching, and observed coaching.

If you're unable to attend due to illness or an emergency, please reach out to your instructor and email [email protected] as soon as possible. You’ll be expected to review missed content and may need to complete a makeup activity—such as a written reflection, coaching practice, or one-on-one session—to stay on track.

If more than 2 hours of synchronous learning are missed, additional arrangements may be needed to complete the program. For mentor coaching, more than 3 hours missed will require individual sessions to meet certification standards.

We're happy to work with you to find a reasonable solution if you encounter challenges. Please reach out early so we can support you.

Certificate Issuance Policy

Participants who fulfill all program requirements—including full attendance, engagement in exercises, and a passing score on the final certification exam—will receive a digital certificate of completion.

Certificates will be issued via email within 7 business days of successful completion. The certificate will include participant name, date of completion, number of ICF-eligible hours (Core Competency and Resource Development), and program title.

General Disability Policy

Global CAI is dedicated to creating an inclusive learning experience for all. In accordance with U.S. local, state, and federal laws, we are happy to offer reasonable accommodations to support participants with disabilities.

If you need support, please contact [email protected] before enrolling so we can discuss how to best meet your needs.

Learning Disabilities Accommodations:
We work to ensure our content is accessible and adaptable. If you have a learning difference, let us know—we’ll do our best to support you with alternative formats or pacing where possible.

Grievance Policy

We care about your experience and aim to resolve any concerns thoughtfully and fairly.

If something isn’t going well—whether it’s about content, logistics, or interactions—we suggest the following steps:

1. Try to resolve the issue directly with the individual involved.
2. If it’s not resolved or you’d prefer not to address it directly, please send a written note to [email protected] within 14 days.
3. If you’re still unsatisfied, you may submit a written appeal, and we’ll review and respond within 14 days.

We take all concerns seriously and approach them with care and confidentiality.

Illness Policy

If you're feeling unwell or facing a medical issue that affects your attendance, please contact your instructor and [email protected] as soon as possible.

We’ll ask that you review the missed material and complete any required make-up work to maintain your progress. If you miss more than 2 hours of instruction or 3 hours of mentor coaching, we’ll work with you on a plan that may include one-on-one coaching or rescheduling.

We understand that life happens—and we’ll do our best to support you through it.

Intellectual Property Policy

All SHAPE Career Assessment® Certification Program materials—including but not limited to slides, handouts, assessments, recordings, and the SHAPE framework itself—are the intellectual property of Dr. Candace Steele Flippin and Global Career Advancement Institute. These materials are provided exclusively for the personal, non-commercial use of enrolled participants.

Participants may not reproduce, modify, distribute, sell, or publicly display any portion of the materials without prior written permission. Use of the SHAPE name and marks must be in accordance with the SHAPE Certified Coach agreement and guidelines.

Non-Discrimination Policy

Everyone deserves to learn in an environment where they feel respected and included.

Global CAI does not tolerate discrimination or harassment of any kind based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, marital status, disability, or veteran status.

If you ever feel unsafe or uncomfortable, please let us know right away through the grievance process. We’re committed to ensuring a respectful and inclusive space for all.

Partial Completion Policy

If you're unable to complete the full program, you may qualify for partial completion for the sessions you've finished, it that option is specified in the program or course description.

To request this, email [email protected] within 14 days of your last attended session. Please include your name, dates attended, and a brief summary of what was completed.

Once reviewed, we’ll provide requirements for you to fulfill and upon completion provide the documentation reflecting your completed hours.

Participation Policy

Full participation is essential to the learning experience and certification. Participants are expected to:

• Be present for all live sessions
• Actively participate in discussions, coaching practice, and reflection
• Follow the code of conduct
• Complete asynchronous activities and assignments on time
• Engage respectfully with peers and instructors

Failure to meet participation standards may result in withdrawal or deferred certification until the requirements are met.

Payment & Fees Policy

Your spot in the program is confirmed once payment is received. We accept payments in USD via major credit cards via electronic payments typically via Stripe or bank transfers.

Refund Policy:

• If you cancel at least 10 business days before your program begins and no materials have been accessed, you're eligible for a full refund.
• We’re unable to refund digital products like assessment codes or licensing fees.
• Cancellations within 10 days may be eligible for a course credit, depending on the circumstances.

Please send all refund or credit requests in writing to [email protected].

Technology Expectations & Support Policy

The SHAPE Certification Program is delivered via live Zoom sessions. To ensure a productive learning environment, participants are expected to:

• Join from a quiet, private space with a stable internet connection

• Use a device with video and audio capability

• Be on camera unless previously discussed with the instructor

• Test Zoom access prior to the training date

Transfer of Credit Policy

To preserve the quality and consistency of the SHAPE Career Assessment® Certification Program, we do not currently accept partial credit from other programs or institutions.

To earn certification, participants must complete the program in full with Global CAI.

Code of Conduct

To ensure a positive learning experience for all, we ask that participants:

• Arrive on time and prepared for each session
• Attend all live and mentor coaching sessions
• Contribute actively and respectfully to discussions and activities
• Embrace the diverse backgrounds, perspectives, and lived experiences in our learning community

Disruptive behavior—like texting during sessions or being unengaged—can affect group learning and is discouraged. Our goal is to foster a safe, respectful, and encouraging environment for everyone.

Statements

 

DEI Statement

At Global Career Advancement Institute (Global CAI), we view diversity, equity, and inclusion as embracing varied perspectives, ensuring fair access to opportunities, and fostering a sense of belonging as essential to creating meaningful development experiences. Our programs are designed with the understanding that individuals thrive when they are recognized, supported, and empowered to reach their full potential.

A core focus of our approach is enhancing self-efficacy—the belief in one’s ability to take action and succeed. We recognize that fostering self-efficacy is especially powerful in environments where diverse backgrounds, lived experiences, and perspectives are not only welcomed, but respected.

By intentionally creating inclusive learning spaces, we help participants strengthen their sense of agency, confidence, and belonging—critical components for personal and professional advancement.

Statement on Ethics, Integrity & Transparency

At Global CAI, we hold ourselves to high standards of integrity and professionalism. We are clear about our pricing, program content, and expectations.

We are committed to honest communication, respectful relationships, and ethical learning practices—both in how we run our program and in how we invite participants to carry those practices into their coaching work.

DEI Statement

At Global Career Advancement Institute (Global CAI), we view diversity, equity, and inclusion as embracing varied perspectives, ensuring fair access to opportunities, and fostering a sense of belonging as essential to creating meaningful development experiences. Our programs are designed with the understanding that individuals thrive when they are recognized, supported, and empowered to reach their full potential.

A core focus of our approach is enhancing self-efficacy—the belief in one’s ability to take action and succeed. We recognize that fostering self-efficacy is especially powerful in environments where diverse backgrounds, lived experiences, and perspectives are not only welcomed, but respected.

By intentionally creating inclusive learning spaces, we help participants strengthen their sense of agency, confidence, and belonging—critical components for personal and professional advancement.